Опрос :)
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Being in the flow
For many students, especially non-resident, the question underworking at the time of study is quite acute. However, the alleged work - albeit temporary - the young people to pursue their claims. And, above all, it is - a convenient schedule that it could easily be combined with learning ... Probably the best this condition corresponds to the position of the operator call-center.
Basil KUROCHKIN, 21, a student at University of Radio Engineering.
Specialist Group Information Services call-center MP ĞCentrsğ MTS, seniority in the company - 1 year.
How did you find the job?
For the first time that there is such a work - a specialist contact center (call-center) - I heard from his girlfriend, but did not attach any special significance, because it went to the University for full-time office. It took several months to come, summer vacation, and I realized that it would be nice at this time of odd jobs. In search, I came to the same job site and read that MTS dials specialists contact center. And I realized: here it is - my chance!
Was it difficult to qualify?
For me, the interview in a call-center was the first in my life. Of course, I was very nervous! Began to prepare for three days, break a lot of literature and websites, which tells how to present yourself to the employer, write a first-class CV and so on. On the inside of a tremor came in for interviews ... but as soon as I saw recruitment specialists and managers, who with his first words were able to locate me to him immediately calmed down and successfully passed all phases of the interview and testing.
Now, with a laugh, tell your friends, as, coming home after second-stage interview with the joyful news that I was accepted to work at ITT, he suddenly realized that the wage I asked ... But the fact remains - was going to work a couple of months, but working for a year, and I was able to successfully combine it with a full-time teaching at the university, thanks to a flexible schedule.
What are the requirements to operators in the recruitment and at work?
It is believed that the employee call-center are very important qualities such as responsibility, communication skills, discipline, learning ability, stress levels, the ability to quickly adapt to changes in the information flow ... And most importantly - compassion and a great desire to help people, because if you are indifferent, then you will never become a professional in our business.
Is there some rule of receiving calls, whether there are gaps between calls, schedule rest?
On average, I take on the 300-350 calls per day, but I have a guaranteed set forth in the schedule of rest breaks (three of them during the day) and a break for lunch.
How to cope with the tiredness of the vocal cords?
To be honest, I do not feel any pressure on my ligaments. Modern equipment with which we work, lets talk without straining his voice for ten and a half hours a day.
What advantages do you see in your work?
Personally, I am in today's his specialty see some pluses. First, in order to succeed in life, you should be able to communicate with people who have them to yourself. All this I learned while working in a call-center. Secondly, here I was a unique experience of interaction in the team. Working in an organization as large as MTS, I could feel part of a huge team, which has one common goal and installation. This will certainly help me in my future career. Thirdly, our company is interested in the fact that each employee raised his professionalism. Therefore, we have conducted numerous training sessions on various topics such as how to work effectively with clients successfully resolve conflict, develop the ability to handle stress, how to become a professional in sales during the incoming and outgoing calls, etc.
Are you tired of communication?
Emotional fatigue from communicating with clients I do not. Always be in a good mood helps me happy, cohesive team, a positive outlook on the world and the ability to focus on the result. And I have a little secret: every call I'm waiting with a smile, to share a piece of good mood with the client.
What are the career prospects at the operator?
MTS provides the opportunity for career growth for each specialist. For example, the head of our call-center, too, was once the operator. Here I see for himself the prospect of professional growth, and the ability to quickly move up the career ladder, because companies value initiative, innovation, ability to interact with colleagues and communicate with customers.
And your colleagues, especially students - for them it is often temporary work, or they too want to grow the company?
Of course, it all individually, but I want to note that most of those who wanted to come to the company at the time, remain here because they see real prospects for growth and they like the stability of the company.